At Shoe Byte, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, interact with us, or purchase from us. We are dedicated to complying with the General Data Protection Regulation (GDPR) for users in the UK, EU, and internationally.
By using our website, you agree to the collection and use of information as described in this policy. Please take the time to review this policy carefully.
1. Information We Collect
We collect the following types of information to provide and improve our services:
1.1 Personal Data
When you interact with Shoe Byte, we may collect the following personal data:
- Contact Information: Name, email address, phone number, and postal address.
- Account Information: Username, password, and preferences.
- Payment Information: Billing details and payment information for transactions.
- Communications: Messages you send to us (such as customer support inquiries).
1.2 Non-Personal Data
We may collect non-personally identifiable information, including:
- Technical Data: IP address, browser type, operating system, and the pages you visit on our website.
- Cookies: Information collected via cookies and similar technologies. See our Cookie Policy for more details.
2. How We Use Your Information
We use the information we collect in the following ways:
- To provide and maintain our services: Ensuring the proper functioning of our website and services.
- To process transactions: Managing payments, orders, and deliveries.
- To communicate with you: Sending you updates, responding to your inquiries, and providing customer support.
- To improve our services: Analyzing usage data to optimize user experience and product offerings.
- To comply with legal obligations: Processing data as required by law, such as tax and accounting regulations.
3. Legal Basis for Processing
We only collect and process personal data when we have a legal basis to do so. These include:
- Consent: When you have given us explicit permission to process your data for specific purposes (e.g., subscribing to newsletters).
- Contractual necessity: To fulfill a contract, such as processing an order.
- Legal obligations: Compliance with the law (e.g., tax reporting).
- Legitimate interest: Where processing is necessary for our legitimate interests, provided it does not override your rights.
4. Data Sharing and Disclosure
We do not sell or trade your personal information. However, we may share your data with:
- Service Providers: Third-party vendors that assist in running our website and services, such as payment processors, delivery companies, and marketing partners.
- Legal Obligations: In response to lawful requests or to comply with legal obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets.
All third-party providers are bound by strict data protection regulations and will only use your data to provide services on our behalf.
5. International Data Transfers
As a UK-based company, your personal data may be transferred to, and processed in, countries outside the UK and the European Economic Area (EEA). These countries may not have the same data protection laws as your jurisdiction. In such cases, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements. When we no longer need to use your information, we will securely delete or anonymize it.
7. Your Rights Under GDPR
Under the GDPR, you have certain rights regarding your personal data, including:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
- Right to Erasure: You can request that we delete your personal data.
- Right to Restrict Processing: You can ask us to limit the way we use your data.
- Right to Data Portability: You can request that we transfer your personal data to another organisation.
- Right to Object: You can object to certain types of data processing, including marketing.
To exercise any of these rights, please contact us at contact@shoebyte.com. We may request additional information to verify your identity before processing your request.
8. Data Security
We take the security of your personal data seriously and have implemented measures to protect it from loss, misuse, and unauthorised access or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
9. Cookies
Shoe Byte uses cookies to improve your browsing experience. Cookies are small files placed on your device that help us understand how users interact with our website. For more information on how we use cookies, please review our Cookie Policy.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. If we make any significant changes, we will notify you by posting a notice on our website or by emailing you. Your continued use of the website after the changes have been made indicates your acceptance of the new terms.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:
Email: contact@shoebyte.com
Last Updated: 25th Oct 2024